Privacy Policy | ProstaVive™ Australia

1. Introduction

ProstaVive Australia ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website au-prostavive.com (the "Site") and purchase our products.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in handling your personal information.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing and shipping address, and payment information when you make a purchase.
Usage Data: Information about how you access and use our website, including your IP address, browser type, device information, pages visited, and time spent on pages.
Cookies and Tracking: We use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic.

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil your orders, including shipping and delivery.
To communicate with you about your order, account, or customer service inquiries.
To send you marketing communications (with your consent) about new products, special offers, and promotions.
To improve our website, products, and services based on user feedback and behaviour.
To comply with legal obligations and protect our rights.
To prevent fraud and ensure the security of our website and transactions.

4. Disclosure of Your Information

We may share your information with:

Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, shipping, and email delivery.
Affiliate Partners: We participate in affiliate marketing programs and may receive compensation when you purchase products through our affiliate links, including ClickBank.
Legal Requirements: When required by law, court order, or government regulation.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights Under Australian Law

Under the Privacy Act 1988 (Cth), you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal information, subject to legal obligations.
Opt-out of receiving marketing communications at any time.
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy.

To exercise these rights, please contact us using the information provided below.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites, including our affiliate partners. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our products and website are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

Email: support@au-prostavive.com

Address: ProstaVive Australia, Sydney, NSW, Australia